Transforming Customer Experience with Distributed Order Management(DOM): Ignitiv Insights
Distributed Order Management is all about profitably improving the customer experience, which is the key to building loyalty and improving customer lifetime value. Gone are the days of tweaking with product offerings and/or pricing to stay competitive. Customer expectations have become complex and If you do not keep up with their demands to search for, order and receive products at the time and place they want, they will move to your competitors. Distributed Order Management System strengthens the supply chain by providing a real-time visibility of all available inventory and helps in accurately fulfilling orders in the most efficient way possible to reduce distribution costs while meeting customer experience goals across all channels.
At Ignitiv, with our focus on customer experience transformation, we leverage the cloud in everything we do for our clients. We work with solutions based on application platform partners in areas of eCommerce, Stores, CRM, Order Management and enterprise integration.
Ignitiv and Kibo partnership has been since inception, providing best Commerce solutions with proactive Customer Services for efficient Order Management. Kibo Commerce future-proofs your business with speedy time-to-value, agile operations, and low-tech overhead. It’s a modern, headless OMS that works with your business now, and grows with it as needed.
Kibo Commerce unifies omni-channel order management in an easy-to-use platform that is microservices-based, so you get exactly what you need. No clunky extras needed. With so much uncertainty in retail, Kibo is the Order Management System that you can count on.
Key Feature Include:
Modern Headless Technology
With enterprise-level flexibility, you can easily integrate Kibo into current tech. With open APIs and data inflow and outflow, Kibo works with your technology now and later.
Microservices-Based Architecture
Get what you need, and adapt workflows to streamline with your current business processes.
Smart Order Routing
With intelligent order routing, you can transform stores into fulfillment centers. Automate routing decisions to optimize for cost and service and make changes with just a few clicks.
Dedicated UIs and In-Store Tools
Get easy-to-use interfaces that help maximize order fulfillment easily and complete sales from anywhere. Quickly add and onramp new users and customize accordingly, without needing technology support.
Ignitiv has extensive experience with omnichannel order fulfillment optimization solution. We understand that when all channels need to work in tandem, a structured, standards-based approach to Omnichannel integration is necessary. The principals at Ignitiv have in-depth expertise in delivering integration of customer facing apps to enterprise applications. We have extensive experience with OMS, Inventory Management, merchandising, financials, warehouse management, HR, and workforce management.We started the company in 2013 with the idea that if we are to craft customer experience solutions for our clients we need to bring together and integrate consultants across areas — those who understand eCommerce as well as stores. And those that can work together as a team across disciplines — be it strategy, design, marketing, technology or analytics — to create customer experience solutions.
